Feedback

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Streamline your customer experience operations and focus more on running your business.

How It Works

Avoid Negative Reviews

Feedback guides your customers through the feedback process, notifying you directly when a negative experience arises.

Build Brand Loyalty

Show your customers your commitment to making it right if there is a mistake while turning bad experiences in to good ones.

Simplify Your Feedback

Feedback has been designed to be as simple as possible for businesses and customers. Easy to get to on any device.

How It Works

Feedback lets you offer a better customer experience and gives you an opportunity to keep negative experiences off the internet while monitoring for negative Google reviews. Feedback has been designed to be as simple as possible, for both your business and your customers, leading to a better customer experience. Along with this simplicity, it shows your customers your commitment to making things right should a mistake happen. There are two main components that make Feedback possible. The Feedback software and the print materials.

The Feedback Software

Transform your customer service with our Feedback software. It easily integrates with custom or platform-based websites like Squarespace, Wordpress, or Shopify for a personalized portal that represents your brand. Your customers can effortlessly share their experience and if it's positive, they can leave a review on your chosen review websites. If not, you can address it directly with the customer and turn their experience into a good one.

Negative Review Monitoring

Feedback monitors your reviews and notifies you if a negative review is posted directly to Google. Quickly and effectively address customer concerns, showcasing your commitment to exceptional customer service. Convert negative feedback into positive opportunities to enhance your brand image and establish yourself as a leader in customer satisfaction.

Cards

Every business will receive business cards as part of their print materials. These can be given to customers in person or in shipments if you are an online business.

Posters

If you have a physical place of business you will receive posters. These can be placed in high traffic areas for maximum exposure.

Window Decals

If you have a physical place of business you will receive window decals. These can be placed near exits or high traffic areas.

Table Tents

If you have a physical place of business you will receive table tents. These can be placed on tables or at cash registers.

Feedback Notifications

In the event the Feedback software catches a negative experience before it ends up online, you will receive a notification with the relevant information that you will need to address the issue. This includes the name, email, phone number, description, and contact preference for the customer as well as a one click way to respond that is based on the customers contact preference. Manage multiple locations effortlessly by assigning different people to each location, or have one person manage it all.

Tailored Portal

Your Feedback Portal is unique to your business.

Proactive Mitigation

The Feedback process promotes positive reviews while addressing negative experiences.

Made In Canada

Proudly developed and hosted right here in Canada.

Template Compatible

Compatible with most website builders including Wordpress and Squarespace.

Unbranded

The Feedback portal is a part of your website, no Feedback branding.

Location Support

In more than one area? Don’t worry, we can go wherever you are.

Pricing

Simple pricing with no hidden fees. If you have more than 3 locations please contact our team for pricing. Save 20% plus don't pay for setup when you pay annually!

Monthly Annually
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One Location/Online

$69.99/month $671.90/year
  • Feedback Portal
  • Google Review Monitoring
  • 1 Location/Online or Service Business
  • Yearly Print Materials
  • $59 Setup Fee
  • $59 Setup Fee
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Two Locations

$132.98/month $1276.62/year
  • Feedback Portal
  • Google Review Monitoring
  • 2 Locations
  • Yearly Print Materials
  • $59 Setup Fee
  • $59 Setup Fee
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Three Locations

$189.50/month $1819.18/year
  • Feedback Portal
  • Google Review Monitoring
  • 3 Locations
  • Yearly Print Materials
  • $59 Setup Fee
  • $59 Setup Fee

Real Life Examples

When we say custom, we mean it. Your Feedback Portal is unique to your business and blends seamlessly with your current website. Below is our very own Feedback portal! (It works too, give it a try!)

Pureform Radiology Feedback Form
Pureform Radiology Feedback Form
Pureform Radiology Feedback Form
Pureform Radiology Feedback Form
Pureform Radiology Feedback Form
Pureform Radiology Feedback Form

Frequently Asked Questions

Still have a question? Our team is just a quick chat away.

That depends on how many locations you have. On average it takes about 1-3 business days to build out your customized Feedback Portal.

Absolutely! Feedback is just as important for online businesses. You would be considered a single location business when signing up.

No. We can’t stop someone accessing a review site directly. We offer a solution that gives you the opportunity to gain positive reviews from happy customers and offer reconciliation to customers who may have had a bad experience through the Feedback portal. Additionally, we monitor your Google reviews and in the event that a negative experience is shared, you are notified.

Yes, we welcome all feedback including feature requests. It's our job to make your life easier!

Absolutely! Our care team would be happy to help. Open a chat and we will assist you.

No. We are a customer service utility that guides the feedback process in order to reduce the amount of negative experiences that end up online while allowing your business to offer a more streamlined customer experience.

Any review site you want! We recommend showing up to 4 links, however it's completely up to you where you want to send people to write a review.

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